• By Raymond Momanyi

The 9-to-5 is Over: Why Your Insurance Service Should Never Sleep

The landscape of risk management has fundamentally shifted. Today, insurance is no longer "sold"; it is actively "bought" by informed consumers. In a progressive market like Kenya, customers demand control. They expect the ability to buy insurance online anytime, report emergency claims immediately, or consult an expert whenever the need arises—not just during standard office hours.

Yet, too many Kenyans still find themselves stuck in a "long queue in life" because their insurer is unreachable over the weekend or on public holidays.

A glaring example occurred during the recent Christmas festive season. Many individuals planning to drive across the East African region were left stranded, unable to secure essential documents like COMESA Yellow Cards. Why? Because their insurance providers closed shop for the holidays.

In today's fast-paced world, this is unacceptable. Insurance is an essential service, not a luxury retail convenience. Here are practical reasons why insurance must be a 24/7 operation:

1. Emergencies Don't Keep Calendars: Accidents, medical crises, and fires do not wait for Monday morning. A reliable insurance partner must be accessible the moment disaster strikes to initiate emergency claims and provide crucial guidance.
2. Spontaneous Travel Needs: As seen during Christmas, travel plans can be last-minute. You should be able to obtain travel insurance or regional motor vehicle coverage whenever inspiration (or necessity) hits.
3. The Modern Customer Schedule: People are busy. Often, the only time a client has to review their policy or buy insurance online is late at night or on a Sunday afternoon. Service must align with the customer's availability, not the insurer's convenience.

At Imana Insurance and MyKava Insurance, we recognized this gap long ago. We believe that if your life runs 24/7, your protection should too.

Imana is always on standby. We have structured our services to ensure you are sorted anytime of the day, any day of the week. Whether it’s a holiday emergency or a midnight query, our friendly team of experts is ready.

Don't wait until the next public holiday to realize your insurer isn't there for you. Switch to the providers who never hit the "off" switch.

Reach out to us anytime:

• WhatsApp/Call: 0796209402 / 0745218460
• Visit Imana: www.imana.co.ke
• Visit MyKava: www.mykava.co.ke
• Physical Office: 4th Floor Krishna Centre, Along Woodvale Grove - Westlands, Nairobi.