Imana Insurance Agency Kenya Ltd ("Imana", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you use our website or services, how we use it, who we share it with, and the choices and rights available to you.

By using our website or requesting a quote from us, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of information when you request a quote, contact us, or use our website:

• Identity details such as your name, date of birth, National ID or Passport number and KRA PIN
• Contact details such as phone number, email address and physical/postal address
• Insurance-related information such as vehicle logbook details, medical history, business details or asset information relevant to your cover
• Payment information, such as M-Pesa transaction details, needed to process premium payments
• Technical information such as your IP address, browser type and pages visited, collected automatically through cookies and similar technologies

We use the information we collect to:

• Provide you with insurance quotations and compare options across our partner insurers
• Arrange, process and manage your insurance policy on your behalf
• Process premium payments and issue certificates and policy documents
• Assist you with claims and liaise with insurers on your behalf
• Communicate with you about your quotes, policies, renewals and claims
• Improve our website, products and customer service
• Meet our legal and regulatory obligations, including those under the Insurance Regulatory Authority (IRA) of Kenya

As an insurance agency, we routinely share relevant information with the underwriters and insurance companies you choose to place cover with, so that they can issue your policy and process any claims. We may also share information with:

• Regulatory bodies, including the Insurance Regulatory Authority (IRA), where required by law
• Service providers who support our operations, such as payment processors and IT providers
• Professional advisers, such as lawyers or auditors, where necessary

We do not sell your personal information to third parties for marketing purposes.

We process personal data in line with the Kenya Data Protection Act, 2019, and applicable regulations issued by the Office of the Data Protection Commissioner (ODPC).

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve your browsing experience. You can control or disable cookies through your browser settings, though some parts of the website may not function properly without them.

We retain your personal information for as long as necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to our legal and regulatory retention obligations
• Object to or restrict certain uses of your information
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: Insurance@imana.co.ke
• Phone: +254 796 209 402 / +254 113 806 810
• Address: 4th Floor, Krishna Centre, Woodvale Grove, Westlands, Nairobi